When subscriber numbers are changed individually the changed number announcement service informs the caller by announcing the new number immediately on the old number being dialed. Optionally, the system can automatically connect the caller to the new number.
Whenever telephone numbers are changed en-bloc, the concerned subscribers need to be informed of change in their respective telephone numbers.
The Bulk Changed Number Announcement service automatically dials each subscriber whose telephone number has changed and announces the new telephone number. The application also informs affected subscribers of the pre and post-cutover dates of the change. If the effective date of change is later than the current date, the system dials the old number and informs the subscriber of the forward date from which the change will become effective. If the number is already changed, the system dials the new number and informs the subscriber of the new telephone number along with the effective date of change.
This Application reminds subscribers of their outstanding bill payments. The system can be used in two ways:
1. Whenever bills are dispatched to subscribers, the USPH801 system automatically dials and informs each subscriber of the bill amount and the payment due date.
2. The system can be set to periodically call up the defaulting subscribers automatically and remind them subscriber of pending bills along with the bill amount and the payment due date.
This service provides subscribers an access to their billing information. By entering the bill number and date in prompt by the system, a subscriber can retrieve details of the corresponding bill and payments made for settlement of past bills.
This application enables a subscriber to book complaints of faults in service with the service-provider without any manual intervention. For a service-provider, it assists in efficiently maintaining end user services during peak as well as slack hours.
When a subscriber dials a pre-designated fault booking number, the system prompts the caller to enter a faulty telephone number. On receipt of a faulty number, the system registers a compliant and announces a docket number for future reference to the registered complaint.
The lease line subscribers have the facility to book complaints through the web. On receiving a complaint from a subscriber; the system calls up the fault rectification department and informs them about the faulty leased circuit by announcing its leased line id.
This application provides auto-operator assisted dialing of long distance calls. The subscriber dials a pre-designated telephone number for registering a long distance call request. In response to a prompt by the system, the subscriber enters the destination number. The system returns a docket number for future reference to the request. The docket number can be used for rescheduling or canceling the request. The application generates Call Detailed Record (CDRs) which can be exported to any billing server. Optionally, the system can mirror the billing information for maintaining backups.
This is a line testing application useful in detecting and connecting line faults on clicking a pre-designated number. The system announces the caller-id to the calling subscriber.
This application alerts security personnel positioned at critical installations like banks, stock exchanges, telephone exchanges, communication covers, govt. offices etc. A telephone number and password is assigned to each security personnel. Each security personnel are expected to call back the system periodically at a predefined interval to reconfirm alertness. For each missed call back, the system in dials the concerned personnel and requests an update by prompting for the password. The application generates periodic detailed report on alertness of each security personnel.
Changed Number Announcement Application